Privacy and Cookies Policy

Last updated: 1st October 2024

Your privacy is extremely important to us. This Privacy Policy sets out Sew Much To Do’s commitment to protecting your privacy and details how we may collect or use any information you provide while using our website.

Please read this Privacy Policy carefully. By using and accessing any of the services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the services.

What information do we collect and why?

When placing your order with us there are certain types of data that we need to fulfil your order and manage the ordering process effectively. The information you provide will only be used for the purposes of your order from Sew Much To Do.

The types of data we may collect from you include your name, gender, date of birth, contact information including email address, billing and delivery addresses, and telephone numbers (including mobile numbers) – which we need to process your enquiry/order; the latter being particularly useful if we need to contact you for any reason about your order. The information that we collect and use varies depending on how you interact with us.

To improve and tailor your browsing experience, we also collect data pertaining to your password for your Sew Much To Do website account, your online Sew Much To Do order and purchase history, and your browsing activities across the Sew Much To Do website.

To improve our relationships with you and our marketing/promotional activities, we also collect data relating to your communication and marketing preferences, your interests, preferences, feedback and survey responses, your correspondence and communications with Sew Much To Do. With regards our promotional or marketing activity we will only contact you with your prior agreement.

Finally, we will use data collected where we have a legal duty or obligation to use or disclose your information.

You can ask to see, amend or delete the information we hold for you at any time – please send your request in writing by email to us at bury@sewmuchtodo.co.uk or by post to Sew Much To Do, 23 Hatter Street, Bury St Edmunds, Suffolk IP33 1NE.

Payment details

Such data is required to enable you to order products from the checkout, using PayPal, Shop Pay and card payments, including debit and credit cards. We, Sew Much To Do, do not store payment information.

Marketing email newsletters

We employ the third party provider MailChimp to manage and distribute our email newsletter and occasional customer service emails. MailChimp also provides Sew Much To Do with statistical information regarding the effectiveness of our email campaigns, for example reporting how many emails are ‘opened’. For more information about MailChimp’s Privacy Policy please see https://mailchimp.com/legal/privacy/.

You can unsubscribe to our emails at any time by clicking on Unsubscribe at the bottom of our emails, by writing in email to us at bury@sewmuchtodo.co.uk or by post to Sew Much To Do, 23 Hatter Street, Bury St Edmunds, Suffolk IP33 1NE. Please state clearly that you want to unsubscribe from the Sew Much To Do email newsletter mailing list.

We will never sell or trade your data to any third party.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages – these files allow web applications to tailor and personalise your online experience.

At Sew Much To Do we use these pieces of information to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We use third party service Google Analytics [Cookie names: _utma _utmb _utmc _utmz ] to collect and analyse information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see Google’s Privacy Policy http://www.google.com/intl/en_uk/policies/privacy/.

We also use data from Facebook – Facebook pixels are pieces of code that track users interacting with our website and social media channels. We use data from Facebook pixels to customise content and advertising, and improve our social media platforms. You can edit your Facebook advertising preferences by visiting Your ad preferences on Facebook.

Our cookie data is also shared with Google AdWords and AdSense so that we can advertise to people based on their past visits to the Sew Much To Do website. We also use this information to build similar new audiences to advertise online to – this helps to target Sew Much To Do adverts with appropriate audiences across the internet. You can opt out of Google’s use of cookies by visiting Google Ads settings.

Most web browsers automatically accept cookies – you can usually configure your browser settings to decline cookies if you prefer. Please note, however, that doing so may prevent you from taking full advantage of our website.

Links to other websites

Occasionally we may include website links which we feel may be of interest to our customers. If you use one of these links please remember that we have no control on any other website except the Sew Much To Do website and cannot be responsible for the protection and privacy of any information you provide while on those websites. Please refer to the privacy policy of any website visited.

Information we obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our site and services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. 

Third Party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

User generated content

 

The services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

 

 

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

 

 

Security and retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

 

Your rights and choices

 

 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access/Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

 

 

International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Complaints 

If you have any complaints about how we process your personal information, please send your complaint in writing by email to us at bury@sewmuchtodo.co.uk or by post to Sew Much To Do, 23 Hatter Street, Bury St Edmunds, Suffolk IP33 1NE. If you are not satisfied with our response to your complaint, you are entitled to complain to the Information Commissioner’s Office (ICO).

Contact details

By email: bury@sewmuchtodo.co.uk 

By post: Sew Much To Do, 23 Hatter Street, Bury St Edmunds, Suffolk IP33 1NE